Frequently Asked Questions (FAQ)

Can you send me more pictures of the desired model? Since we receive many enquiries, some of which are from our competitors trying to keep us busy, we send additional pictures only to our existing customers.

Do I get a tracking number? After we have processed the order within 1–2 days, we will send you the tracking number by email and will also keep you updated via your phone number. Processing until delivery can currently take 8–15 working days.

How fast is the delivery time? As soon as payment is confirmed, we process your order in our warehouse for 1–2 days. Subsequently, we ship it, which can take another 8–15 working days until it is delivered to you. Note: Sometimes there is an overload in the warehouse, and the processing time can take 8–15 days.

What type of glass do you use to manufacture the watches? All our watches feature highly resistant, scratch-proof Sapphire crystal.

Can I pay with my VISA/Mastercard? We recommend using MoneyGram and Western Union as Visa and MasterCard policies are against our products. However, we process Visa/MasterCards/Amex and Discovery for a limited period. If you cannot find the option, try again at a later time.

Do you deliver to my country? Due to the recent pandemic, we cannot deliver to some countries. If you do not find your country in the checkout options, this means that we cannot ship there at the moment.

Email address: support@cronoswatchess.com